Terms & Conditions

Return Policy

Digital Course Materials

EasyLearningTre provides exclusively digital certification training courses, including course materials, study guides, and certificates. As all our offerings are digital products delivered electronically, traditional physical returns do not apply to our services.

What Can Be "Returned":

• Course Enrollment Cancellation: You may cancel your course enrollment and receive appropriate refunds as per our refund policy
• Access Revocation: Upon successful refund processing, your access to course materials will be revoked
• Digital Certificate Withdrawal: Any issued digital certificates will be invalidated upon course cancellation

Return Process:

• Contact our support team at info@easylearningtre.com or call +91-9164832661
• Provide your enrollment details and reason for return
• Our team will process your request within 2-3 business days
• Upon approval, access to course materials will be revoked
• Refunds will be processed as per our refund policy timelines

Eligibility Criteria:

• Course enrollment must be eligible for refund as per our refund policy
• No course switching is allowed - only complete cancellations
• Digital materials downloaded or accessed beyond permissible limits may affect eligibility
• Exam attempts and certification submissions automatically disqualify refund eligibility

Note: Since our courses are digital products, there are no physical items to return. The "return" process involves canceling your enrollment and revoking digital access.

Shipping Policy

Digital Delivery System

EasyLearningTre operates exclusively through digital delivery methods. We do not ship any physical products. All course materials, certificates, and related documents are delivered electronically.

Digital Product Delivery Timeline:

• Course Materials: Delivered to your registered email address within 2-4 hours after successful payment confirmation
• Course Access: Live virtual class links and login credentials sent 24 hours before training commencement
• Digital Certificates: Download credentials and instructions sent by the governing certification body directly to participants 24-48 hours after successful training completion and exam (if applicable)
• Study Guides & Resources: Available for immediate download upon course enrollment (sent to email)

Delivery Methods:

• Email Delivery: Course materials, instructions
• Online Portal Access: Login credentials for accessing course platforms (Zoom, learning management systems)
• Direct Download Links: Secure links for downloading course resources and materials
• Digital Certificates: Governing certification body sends download credentials and instructions directly to participants via email

Delivery Confirmation & Tracking:

• Email confirmations sent for all successful deliveries
• Course enrollment confirmation with training schedule details
• Pre-training reminder emails with access links
• Post-training follow-up with certification status updates
• Support ticket system for tracking delivery issues

Failed Delivery Resolution:

• Alternative email delivery if primary email fails
• Manual delivery assistance through customer support
• Resend options available for all digital materials
• Technical support for access issues

International Delivery:

All digital products are delivered globally without geographical restrictions. Delivery timelines remain consistent regardless of your location, as all materials are distributed electronically.

Customer Support: For any delivery-related issues, contact us at info@easylearningtre.com or call +91-9164832661 for immediate assistance.

Refund & Cancellation Policy

100% Money Back Guarantee

EasyLearningTre offers a comprehensive refund policy with our 100% Money Back Guarantee for customer satisfaction. We ensure transparency in all refund processes and timelines.

Online Training Refund Policy:

Pre-Training Refunds:

• Full Refund (100%): Available anytime before the start of training
• No Questions Asked: Complete refund if requested before training commencement

During Training Refunds:

• Full Refund (100%): Available only if participant informs us on the first day of training that they are not satisfied
• First Day Only: Dissatisfaction must be communicated on the first day of training to be eligible for refund
• Quality Assurance: Refund eligibility based on legitimate training quality concerns evaluated case-by-case

Post-Training & Exam Related:

• No Refund: Once participant completes the entire training program
• No Refund: If participant has attempted the certification exam (regardless of pass/fail result)
• No Refund: After certification exam failure, even if certificate is not yet released
• No Refund: Once certification is released/issued to the participant

Special Refund Scenarios:

Technical Issues & Quality Concerns:

• 100% Refund: If not satisfied with course quality on first day only (subject to evaluation)
• 100% Refund: For persistent technical issues preventing course access before training completion
• Alternative Resolution: Course rescheduling or replacement options (before exam attempt)

Duplicate Payment:

• 100% Refund: Full refund processed for duplicate payments
• Timeline: Processed within 10 working days via original payment method

Exam Failure (Certification Dependent):

• No Refund: Exam attempts (pass or fail) disqualify refund eligibility
• Extra exam attempts may be provided depending on governing certification body policies (no refund applicable)

Refund Process & Timeline:

1. Submit refund request via email to info@easylearningtre.com or call +91-9164832661
2. Provide enrollment details, payment information, and reason for refund
3. Request evaluation and approval within 2-3 business days
4. Refund processing within 10 working days after approval
5. Refund credited to original payment source (bank account, card, wallet)

Non-Refundable Scenarios:

• After completing the entire training program
• After attempting certification exam (regardless of pass/fail result)
• After successful certification issuance and certificate release
• Dissatisfaction communicated after the first day of training
• Violation of course terms and conditions
• Misuse of course materials or intellectual property
• Fraudulent or non-genuine refund requests

Cancellation Timeline Requirements:

*First day refunds subject to genuine assessment by EasyLearningTre management

Contact Information:

All refunds are subject to verification and approval by EasyLearningTre management. Terms and conditions may be updated periodically. For the most current policy, please visit our website.