Communication Skills - Verbal, Written, Listening, Body Language, Visual Language, Public Speaking, neutral accent
Presentation Skills - Effective speaking, step to successful presentation, Know your audience, Prepare the presentation material, prepare self, handling questions
Inter-personal Skills - self-assertiveness, turning into others, emphatic communication, managing conflicts, creating win-win situations, issues and challenges
Leadership Skills: team building and leadership, common leadership mistakes, identify your individual leadership style, managing change etc
Team Management: Improving team effectiveness, team dynamics, activities, developing , coaching, motivating, etc
Negotiation Skills - Customer service skills, professional selling, selling to major accounts, managing sales force, customer orientation, handling difficult customers etc
Positive Attitude - understand the power of mind and use it to its best advantage, recognize negativity in and around, how to change negative mind set etc
Business Etiquette - Expected behaviors within a place of business, treating coworkers and employer etc
Interview Skills - Behavior, Ability to answer questions, asking the right questions, using SAR (search and research) stories, employer interviewing skills
Time Management: Barriers to time management, principles of time management, self-management, organizing your day, planning in advance etc
Stress Management: Common causes of stress, symptoms of excess stress, identifying pressure, how communication helps distress, link between good communication and decreased stress etc
Customer Care: Tone and pace of interaction, care phrases, listening skills, empathy etc